Technical Managed Services Consultant

The Technical Managed Services Consultant at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management.

Key Responsibilities

• Be the main point of contact, both internally and externally, for automation and integrations between SmartRecruiters and our customers' technical ecosystems
• Work as part of SmartRecruiters' Hiring Success Team, responsible for ensuring our customers achieve hiring success
• Be assigned to a restricted group of customers, serving as the primary point of contact for custom integrations and automation
• Wear the hats of Business Consultant, Project Manager, and Developer to assist customers during the Business as Usual (BAU) phase, monitoring and troubleshooting integrations, and implementing small enhancements to help them achieve hiring success
• Be responsible for a backlog containing questions and enhancement requests related to our out-of-the-box HCM Connectors and custom automation
• Proactively monitor integrations and automation, identifying and documenting common failures or potential improvements
• Plan the delivery of integrations, automation fixes, and enhancements based on your allocation to that customer
• Build integrations and automation enhancements, using advanced no-code automation platforms or advise the customer's technical team
• The Technical Managed Services Consultant at SmartRecruiters is a seasoned professional with a deep understanding of Talent Acquisition and HRIT. This role requires a diverse skill set that combines technical expertise, project management, and customer relationship management

Additional Responsibilities

• Develop your professional expertise, applying company policies and procedures to resolve a variety of issues
• Demonstrate mastery over assignments, using professional concepts and SmartRecruiters’ policies and procedures to solve a moderate range of difficult problems in imaginative and practical ways
• Apply practical knowledge of tools, practices, and technologies used on a daily basis
• Work on requests for enhancements of small to moderate size where analysis of situations or data requires a review of various factors
• Build productive internal and external working relationships, using discretion to prioritize work and evaluate problem-solving approaches
• Exercise judgment within defined procedures and practices to determine appropriate action
• Receive only general instructions, autonomously managing tasks within defined procedures, priorities, and practices
• Be generally reviewed for accuracy
• Focus on providing standard professional advice and creating initial reports for review by experienced team professionals
• Consistently demonstrate teamwork skills, ask questions, and challenge status quo bias
• Additional Responsibilities

SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.

At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.

• In-depth knowledge of SmartRecruiters and its automation platform Workato, staying updated on product updates and changes
• Strong understanding of SmartRecruiters' integration capabilities, including APIs, out-of-the-box HCM Connectors, and the embedded automation tools
• Technical proficiency in HTTP, APIs, WebServices, and some familiarity with HRIS Systems (e.g., Workday, SAP EC, ADP, UKG, Peoplesoft)
• Expertise in authentication and authorization protocols and platforms (OAuth2, SAML, AD, OKTA).
• Solid understanding of coding principles, despite the no-code automation tools
• Experience with commercial ETL and middleware tools, e.g. Jitterbit, MuleSoft, Boomi
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Proven ability to design technical solutions that meet business requirements
• Strong problem-solving skills and analytical thinking
• Collaborative mindset for effective teamwork and cross-functional collaboration
• Exceptional time management and adaptability
• Conflict resolution skills and the ability to manage challenging customer interactions
• Proficiency in documentation, including record-keeping and maintaining internal playbooks

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.